How Outsourced Medical Laundry Services Improve Patient Satisfaction

It’s easy to talk about the time and money that outpatient healthcare centers can save by outsourcing their medical linen and laundry services to an accredited laundry facility. But there’s more to healthcare than time and money. Most healthcare providers are committed to providing exceptional patient experiences, but without the right tools, management, and organizational support, that commitment can only go so far.

In addition to saving time and money, outsourcing medical linens plays a key role in elevating patient satisfaction through more positive and comfortable experiences. Today, we’re looking at some of the ways outsourced medical linen laundry services improves the patient experience and satisfaction.

Increased Patient Focus

With so much activity going on and the sheer volume of patients in outpatient medical centers, the amount of time available to serve each patient equally can get stretched thin. The more on each practitioner’s plate, the less time they can dedicate to those who need it the most. By outsourcing laundry management to an accredited facility, healthcare providers have the support they need to keep up with patients and the day-to-day needs of your facility while achieving a higher standard of care.

Better Environmental Sustainability

Going green is so much more than a trend – it’s critical to our planet’s future, and patients want to support organizations that can demonstrate their efforts to make a change. Accredited medical laundering facilities that participate in the Laundry Environmental Stewardship Program (Laundry ESP) contribute to the textile service industry’s commitment to environmental protection through innovative equipment, products, and processes. Outsourcing your medical laundry services to an accredited company shows a commitment to recycling, reusability, and efficient water and energy use. When patients have options for outpatient care, your dedication to environmentally sound products and processes makes a difference.

Improved Safety Standards

It’s impossible to stress the importance of maintaining the highest safety standards when it comes to patient care. An accredited medical laundry provider enables practitioners to guarantee all patient garments follow up-to-date guidelines and regulations set by the CDC, OSHA, and the Healthcare Laundry Accreditation Council (HLAC) to eliminate cross-contamination and mitigate the spread of COVID-19 and other infectious diseases. By outsourcing your medical laundry to an HLAC-accredited medical laundry provider, you automatically comply with these standards and lift laundry safety assurance and documentation burdens from your shoulders, resulting in more positive patient experiences.

A Professional Touch

Every detail makes up a part of the complete patient experience. Without the right strategies in place, disorganization can occur, laundry can end up wrinkled or damaged, or garments can remain in rotation too long. When a patient is offered a wrinkled or visibly used gown, they can feel like their experience is not their healthcare provider’s focus. Premium medical linen and laundry providers can help make a lasting positive impression with additional service options, such as hangers, custom packaging, or folding. Every gown a patient receives will look, feel, and smell clean and fresh, and that positive impression can have a significant impact. To go even one step further, consider personalizing clinician garments with custom-embroidered names, logos, and titles to help patients feel more comfortable in an unfamiliar environment (especially today, while faces are covered by a mask).

Make the Switch for Your Patients

With direct benefits to your quality of care and patient experience, it’s time to make the switch to outsourced medical linens for your outpatient facility. Nixon Medical is HLAC-accredited and follows an extensive range of additional safety and sanitation methods, including contact-free service, to keep your staff and patients safe and comfortable. For more information or to get started, contact us.